… because they want to help animals in need faster and more efficiently
Dyrenes Beskyttelse is an animal protection organisation that takes care of the interests of animals in Denmark. The organisation is located in Copenhagen and is associated with 7 animal shelters for household animals and pets, as well as 10 wildlife care centres and more than 200 volunteers.
Dyrenes Beskyttelse receives 110,000 calls a year and processes 65,000 cases a year.
Dyrenes Beskyttelse has been a customer of ipvision since 2011 when Dyrenes Vagtcentral, a telephone line to report animals in need, was given the special number 1812, as an animal equivalent to 112.
Watch team leader Camilla Jensen talk about how telephony contributes to getting faster and more effective help to the animals in distress.
The three key components
The short number,1812, for Dyrenes Beskyttelse, is a counterpart to the number 112, except it’s for animals in need. Easy to remember
A big screen solution with telephony data is used to create a common overview of traffic and queues
Automatic recordings of calls for training and case documentation
This tailored solution contributes to better helping animals in need
”A lot of people know 1812,” Camilla says. Dyrenes Beskyttelse asked us to create the short special number as the 1st key component of their customised telephony solution for Dyrenes Beskyttelse. “1812 is easy to remember and quick to type. It feeds off 112. We are available 24/7 at that number, because it’s all about helping animals in need as quickly and efficiently as possible, “says Camilla Jensen.
Team leader Camilla Jensen continues, “On our big screen, everyone in the department has a common overview of call traffic. How many people have called in, on which lines, how many are in line, and for how long. We can effectively ensure that the most important calls (hit by a car) are taken first, and then we can answer the other calls that have been waiting for the longest time.”
“Finally we, record the conversations – partly to train and further develop our employees to document each individual incident, in case we need to manage complaints,” concludes Camilla Jensen.
Telephony for your business
A modern communication solution for the company that wants to communicate and collaborate more effectively with simple and powerful tools. Choose Connect when your company really wants to reap productivity gains in communication and collaboration with user-friendly and proven technologies, that are easy to use for employees and customers.
This solution handles all standard communication and collaboration features that simplify work processes, sharpen the service, and improve the customer experience within both dialogue and cooperation. The administrator can customise user profiles, IVR, etc. through self-service, and Connect is developed to allow for many specialised modules, and can easily and quickly be scaled as your company develops.
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